Why Is My Account Deactivated?

Arena reserves the right to deactivate accounts at its sole discretion. Below are common reasons why an account may be deactivated:

Multi-Accounting

If Arena detects that you have created multiple accounts, it reserves the right to:

• Suspend or cancel any or all accounts.

• Terminate, withhold, or void all prizes.

• Seize all funds in the accounts.

• Chargebacks

• Disputing or charging back deposits will result in permanent deactivation. Deposits and winnings generated from affected lineups will be forfeited and deducted from your account balance.

If you'd like to resolve this issue and maintain membership, contact Arena Live Support for assistance.

Violating Rules or Terms of Service

Accounts violating Arena's rules or terms of service will be deactivated, and winnings will be voided. Common violations include:

• Spoofing location to access services in restricted areas.

• Playing on behalf of underage members.

• Abusive Behavior

Arena has a zero-tolerance policy for harassment or abusive behavior, which includes but is not limited to:

• Name-calling or hate speech.

• Excessive profanity or abusive language.

• Harassment through repeated unwelcome messages.

• Attempts to contact or expose personal information (e.g., doxxing).

Note: Contacting Arena employees directly will result in account suspension or permanent deactivation at Arena’s discretion.

Violating the Member Code of Conduct

Arena fosters a community of positive and passionate players. Violations of the Member Code of Conduct—such as behavior detrimental to the community—will result in account deactivation.

You can view the full Member Code of Conduct in the FAQ section.

Can I Deactivate My Account?

Yes, members can delete their accounts if they no longer wish to play on Arena.

For health or safety concerns: Refer to the Responsible Gaming page and follow the provided instructions to deactivate your account.

For other reasons: Navigate to the Settings page via the menu in the top-left corner of the app or the top-right corner on the browser. Scroll to the bottom of the page and select 'Delete Account' in red letters.

If you decide to return to Arena in the future, you may reactivate your original account.

For any questions or assistance, please contact Arena Live Support or email support@arenapicks.com.